Return & Refund Policy
A straightforward way to arrange a return.
30-day return window
You may request a return within 30 days of receiving your item. For a change-of-mind return, items must be unused, in their original condition, and in their original packaging. There is no restocking fee.
How to request a return
Email support@panacey.shop with your order number and reason for the return. Obtain return authorization and shipping instructions before sending an item back. Our company address is also our authorized return address: 128 E Main St, Waterville, NY 13480, United States.
Damaged, defective, or incorrect items
Contact us if you receive a damaged, defective, or incorrect item. Explain the issue and include photographs when available. We will arrange a suitable resolution, such as a return for a refund or a replacement, with you. We cover return shipping caused by our error, shipping damage, or product defects. The unused and original-packaging conditions for change-of-mind returns do not prevent a claim for these issues.
Who pays return shipping
For change-of-mind returns, the customer pays return shipping. For an incorrect item, shipping damage, or a defect, panacey pays return shipping. Contact us to arrange the applicable instructions. No restocking fee applies.
Refunds
After your return has been reviewed and the refund approved, the refund will be returned automatically to the original payment account within 10 calendar days. Contact us if you need help with an approved refund. Eligible return shipping costs for company errors, damage, or defects are covered by panacey.
Questions
Contact support@panacey.shop or +1 (315) 327-5840 for help with return authorization and your refund.