Frequently asked questions.
What kind of lamps does panacey offer?
Our collection includes retro-inspired table lamps and compact night lights, with glass, metal, wood, ceramic, resin, and fabric details depending on the design. Check each product page for its specific materials and dimensions.
How are the lamps powered?
All lamps use 5V USB power and integrated warm-white LED lighting. Table lamps are rated at 5W and night lights at 2W. A 1.5 m USB-A power cable is included; a wall adapter is not included. There is no built-in battery. Use a compatible regulated 5V USB power supply with sufficient output for the lamp.
Can I dim the light or replace a bulb?
These designs use an inline on/off switch and integrated LED lighting. They do not include dimming or a replaceable conventional bulb.
Can I use these lamps outdoors?
No. These lamps are intended for indoor use in dry locations. Keep them and their electrical components away from water.
Where do you ship?
We ship to the 50 United States and Washington, D.C., including Alaska and Hawaii. We do not ship to U.S. territories or APO/FPO/DPO military addresses.
What does shipping cost?
All orders within our shipping area receive free standard shipping. We do not offer expedited shipping. Checkout tax is shown as $0.00.
How long will delivery take?
Handling takes 1–2 business days, followed by 3–4 business days in transit after dispatch. Estimated total delivery time is 4–6 business days; it is not a guarantee. The cutoff is 7:00 PM CST (UTC−06:00), year-round. After-cutoff, weekend, and U.S. federal holiday orders begin processing on the next business day.
How do I arrange a return?
Request a return within 30 days of receipt by emailing support@panacey.shop with your order number and reason. Obtain authorization first. Change-of-mind returns must be unused, in original condition and original packaging. The company address is the authorized return address.
Who pays for return shipping?
We cover return shipping for our errors, damage, or defects. Customers cover change-of-mind return shipping. No restocking fee applies. Damaged, defective, or incorrect items are not subject to the unused and original-packaging conditions for change-of-mind returns.
When will I receive a refund?
Approved refunds are automatically returned to the original payment account within 10 calendar days. Contact us for help with an approved refund.
How do I know an order is accepted?
Order acceptance is communicated through an order confirmation when an order is accepted. If you have questions about your order or a payment attempt, contact us with the relevant details.
How can I contact you?
Email support@panacey.shop, call +1 (315) 327-5840, or use our Contact Us form.
Need more help? Contact us.